Privacy & cookie policy

Who we are

This website, regularcleaners.uk, is operated under the Regular Cleaners brand. The data controller for personal data collected through this website is S&K Group Holdings Ltd (company number 16703925), registered office Unit 1 Hems Crescent, Great Barr, Birmingham B43 5DG.

What we collect

When you send an enquiry, use the quote tool or chat with us we collect your name, phone number, email, postcode and the details you give about your home and cleaning needs.

Why we use it

To respond to your enquiry, arrange a walk-round, provide a quote and deliver the cleaning you book (lawful bases: steps prior to a contract and performance of a contract), and to keep records we are required to keep (legal obligation).

Who we share it with

The cleaner assigned to your home, and service providers that run this website: Web3Forms (form delivery), Tawk.to (live chat), Netlify (hosting) and, only if you accept analytics cookies, Google Analytics.

How long we keep it

Enquiries that don't go ahead are deleted after 12 months. Customer records are kept for 6 years after the last visit for accounting purposes.

Cookies

Essential cookies make the site work. Analytics cookies are only set if you click Accept on the cookie banner; you can change your mind by clearing your browser storage for this site.

Your rights

You can ask for access to, correction or deletion of your data, or object to its use, by emailing info@regularcleaners.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).