Frequently asked questions
Will I have the same cleaner every time?
Yes. A regular plan is built around one named cleaner on a fixed day and time. If they are on holiday or ill we offer a covering cleaner or let you skip that visit — your choice.
Do I need to be at home?
No. Many customers give us a key or a key-safe code. Keys are tagged with a reference number, never your address, and stored securely.
Do you bring cleaning products?
Yes, we bring professional products and equipment as standard. If you prefer your own products, or have allergies, just tell us and we will use yours.
Is there a contract?
No long contract. Regular cleaning runs on a rolling basis; we ask for 48 hours' notice to cancel or move a visit.
How do I pay?
After each visit or monthly in arrears, by bank transfer or card. You receive an invoice for every payment.
What if I'm not happy with something?
Tell us within 48 hours and we will come back and put it right free of charge.
Can I add extra tasks?
Yes. Ironing, inside the oven, inside the fridge or interior windows can be added to any visit — ask when you book or message us the day before.
How quickly can you start?
Usually within one to two weeks, depending on your area and preferred day. A starter deep clean can sometimes be booked sooner.
Are your cleaners vetted?
Every cleaner is ID-checked, right-to-work checked and reference-checked before their first visit.
Can I pause cleaning while I'm on holiday?
Yes. Give us 48 hours' notice and we will pause visits and restart when you are back.